This month gave me a lot to think through with how I write and how I want to come off in professional spaces. From complaint responses to the use of AI, I’ve learned that writing isn’t just about grammar. It’s about connection, clarity, and knowing your audience. One of the biggest things I really worked on was responding to customer complaints because, usually, I tend to tone very professionally: polished, formal, and structured. This time around, therefore, was an experiment; hence I used a more casual mode while remaining friendly and empathetic. Sometimes people are not ready for robots, but rather, human beings who can hear them. At the same time, I understood that clarity is really key. If you’re vague when making a complaint or when addressing one, nothing will be resolved. It’s a two-way street and a matter of communication’s quality that will determine the end result. It also shifted my overall tone when writing. I used to feel that everything professional had to be stiff, corporate, but now, I see that your tone can still be professional without it being cold. It’s okay to write with a voice—especially one that reflects who I am. This shift is already changing how I approach my writing in emails, posts on social media, and even business plans. I feel as though I’m becoming strategically human; and that’s a good thing. Writing support, however, shall always make me use Artificial Intelligence regularly in my career. I will use it for writing emails, checking grammar, and giving the final polish in the tone. But AI is only one tool among others. It helps in sounding better and time-saving but having said that if one starts relying on it completely, the work starts appearing less personal. Still, I am the one guiding the tone, the message, and the way to go. AI can never substitute human instinct, judgment, or creativity. It only enhances that existing quality. And as I appreciate my growth, I also have to be realistic about where I still need to improve. And one big flaw has to do with organization. Sure, I have great ideas but penning them down clearly and accurately is tough for me. Sometimes what is in my mind does not come out right. But I am on it. I intend to use writing assistants and tools that will help me get ideas organized rather than just fix grammar. Practice and support systems are likely to help me mold that attribute into strength. All in all, this month helped me to understand that writing is not just an assignment but a reflection of me, something significant to my success in any career I choose.

Image Credit

OpenAI. (2025). DALL·E 3 [Image Generation].